The short version
- Booking a room means you agree to these terms.
- Cancellation windows and fees vary by rate — check yours before you book.
- We ask all guests to treat our staff, property, and other guests with respect.
- We can update these terms from time to time; the date at the top always shows the latest version.
01 Accepting these terms
By creating an account, making a booking, or using any part of our website, you agree to these terms and conditions. If you don't agree with any part of them, please don't use our services, and feel free to contact us with any questions before booking.
02 Bookings & payment
All bookings are subject to availability and are confirmed once payment has been processed. Room rates are shown in the currency displayed at checkout and include any taxes stated at the time of booking. We reserve the right to decline a booking, for example where incorrect information has been provided or fraudulent activity is suspected.
03 Cancellations
Cancellation terms depend on the rate you book. Flexible rates can typically be cancelled free of charge up to 48 hours before arrival; non-refundable rates are charged in full at the time of booking and cannot be cancelled for a refund. The specific cancellation window and any fees will always be shown clearly before you confirm your booking.
04 Guest conduct
We want every guest to enjoy their stay. We ask that you treat our staff, property, and fellow guests with respect, follow any posted property rules, and avoid activity that could cause damage, disturbance, or risk to others. We reserve the right to end a stay without refund in cases of serious misconduct, damage, or illegal activity.
05 Liability
We take reasonable care to provide a safe and comfortable stay, but we can't be held responsible for loss or damage to personal belongings, except where caused by our negligence. Nothing in these terms limits any liability that cannot be excluded under applicable law.
06 Changes to these terms
We may update these terms from time to time to reflect changes in our services or legal requirements. The date at the top of this page always shows when it was last revised, and continued use of our services after a change means you accept the updated terms.
07 Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from your booking or use of our services will be handled by the courts of that jurisdiction.