Privacy Policy

How we look after your information when you book, stay, or browse with us — in plain language first, full detail after.

Last updated: 7 July 2026

Looking for our Terms & Conditions?

The short version

  • We collect what's needed to book your stay: contact details, payment information, and preferences.
  • We never sell your personal data to third parties.
  • You can ask to see, correct, or delete your data at any time.
  • We use cookies to keep your booking session working and to understand how our site is used.

01 What we collect

When you book a room, create an account, or contact us, we collect information such as your name, email address, phone number, postal address, and payment details. If you stay at one of our locations, we also keep a record of your reservation dates, room preferences, and any special requests you share with our staff.

We may also collect technical information automatically, including your IP address, browser type, and how you navigate our website, to keep the site secure and working well.

02 How we use it

We use your information to:

  • Process and confirm your bookings
  • Take payment and issue receipts
  • Communicate with you about your stay, including confirmations and any changes
  • Personalise your experience, such as remembering room preferences
  • Send occasional offers and updates, only if you've opted in
  • Improve our website, services, and property amenities

03 Who we share it with

We share information only where it's necessary to run our business: with payment processors to take secure payment, with IT providers who host our systems, and with individual hotel locations to prepare for your stay. We require every partner to protect your data to the same standard we do.

We do not sell your personal data. We only disclose it beyond these partners if required by law, such as in response to a valid legal request.

04 Cookies

Our website uses cookies to keep you logged in, remember items in your booking, and understand which pages are most useful to visitors. You can control or disable cookies in your browser settings, though some parts of the site, like completing a booking, may not work properly without them.

05 Security

We use industry-standard safeguards, including encryption of payment data and restricted access to guest records, to protect your information from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to keep your data as safe as possible and to respond quickly if anything goes wrong.

06 Your rights

You have the right to ask us what personal data we hold about you, to request a copy of it, to ask us to correct anything that's inaccurate, and to request that we delete your data where we're not required to keep it for legal or accounting reasons. You can also ask us to stop sending marketing communications at any time by using the unsubscribe link in any email or contacting us directly.

07 How long we keep it

We keep booking and payment records for as long as needed to meet our accounting and tax obligations, typically up to seven years. Marketing preferences and account details are kept for as long as your account is active, or until you ask us to remove them.

08 Contact us

If you have any questions about this policy or how we handle your data, reach out and we'll be glad to help.

World Hotel Data Protection Team · privacy@worldhotel.com